Help & FAQ
Can't find what you need? Contact support.
Ordering
How do I place an order?+
Browse the Marketplace, pick a yard, add materials to your cart, and check out. You'll enter or select a delivery location and preferred delivery date.
Is there a minimum order?+
Some yards require a minimum subtotal. The cart and checkout will show the minimum before you pay.
Can I use a promo code?+
Yes — enter your code at checkout. Credits from referrals are applied automatically.
Delivery
How is the delivery fee calculated?+
Delivery fees are based on distance from the supplying yard to your job site, plus any active fuel surcharge.
Can I track my order?+
Yes. Open your order and you'll see status updates in real time. Once a driver accepts, you can watch their live location on the map.
What if no one is on site?+
Add drop-off instructions at checkout. Drivers will follow them and photograph proof of delivery when your load is dropped.
Payments & Invoices
How do commercial invoices work?+
Approved commercial accounts can be invoiced Net-30 for delivered orders. Ask support to enable invoicing on your account.
Where are my receipts?+
Every delivered order has a printable receipt available from the order page.
Account
How do I change my password?+
Sign in and go to Profile → Change password. If you're locked out, use "Forgot password?" on the sign-in screen.
How do I stop marketing emails?+
Profile → Email preferences. Order status updates can also be toggled off, but we recommend keeping them on.
How do I delete my account?+
Profile → Delete account. You can't delete while you have active orders.